Platform
An agentic AI platform for enterprise contact centers.
InfoX combines autonomous agents, enterprise knowledge, omnichannel engagement and governance into one platform.
Agent Builder
Design AI agents with prompts, personality, tools and handoff rules — no code required.
Knowledge Management
Ingest enterprise knowledge, ground responses in context, and keep answers current.
Omnichannel Engagement
Voice, web chat, WhatsApp, email and SMS — unified under a single intelligence layer.
AI Orchestration
Multi-agent orchestration across channels, workflows and enterprise systems.
Human Handoff
Escalate with full conversation context to the right human agent when needed.
Governance & Security
RBAC, multi-tenancy, audit trails, PII controls and policy enforcement.
Architecture
How InfoX delivers intelligent customer experiences.
Customer interaction → Agentic intelligence layer → Business systems → Outcome.
- 1 · Customer InteractionVoice, chat, WhatsApp, email or SMS.
- 2 · Agentic IntelligenceUnderstand intent, retrieve context, decide next action.
- 3 · Business SystemsCRM, ERP, ticketing, knowledge base, APIs.
- 4 · OutcomeResolved issue, human escalation, follow-up or analytics.
- Autonomous intent detection across every channel
- Real-time enterprise knowledge retrieval (RAG)
- Multi-agent orchestration and workflow execution
- Context-preserving human handoff
- Conversation intelligence and policy monitoring
- Continuous learning from every interaction
Comparison
Beyond legacy CCaaS and chatbots.
| Capability | InfoX | Traditional CCaaS | Legacy Chatbot |
|---|---|---|---|
| Agentic AI orchestration | ✓ | — | — |
| Omnichannel engagement | ✓ | ✓ | Partial |
| Human handoff with context | ✓ | Partial | — |
| Enterprise workflow automation | ✓ | Partial | — |
| Continuous learning | ✓ | Partial | — |
| Context-aware responses | ✓ | Partial | Partial |
| Autonomous resolution | ✓ | Partial | — |
| Multi-agent orchestration | ✓ | — | — |