Features
Every capability needed to run an agentic contact center.
A modular, enterprise-grade feature set on the InfoX agentic AI foundation.
Agent Builder
Design AI agents with prompts, personality and tools — no code.
Knowledge Management
Enterprise knowledge ingestion with grounded, context-aware answers.
Omnichannel
Voice, web chat, WhatsApp, email and SMS in one platform.
AI Orchestration
Multi-agent workflows across channels and back-office systems.
Human Handoff
Seamless escalation with full context to human agents.
Analytics
Quality, sentiment, outcome and CSAT analytics in real time.
Governance
Policy adherence, monitoring and audit trails for every conversation.
Integrations
APIs, MCP, CRM, ERP, ticketing and knowledge base connectors.
Security
RBAC, multi-tenancy, PII controls and enterprise-grade compliance.