The Agentic AI Contact Center Platform for autonomous customer operations.
InfoX deploys intelligent AI agents that resolve, escalate and learn across voice, chat, WhatsApp, email and SMS — with enterprise governance built in.
Measurable outcomes for a 500-agent contact center.
What enterprises see when autonomous AI agents run the front line.
Traditional contact centers can't keep up with customer expectations.
Fragmented channels, human-heavy operations and legacy bots leave customers waiting — and enterprises paying.
High operating cost
Large support workforce and 24×7 coverage overhead.
Inconsistent quality
Variability across agents, human error, compliance risk.
Fragmented experience
Voice, chat, email and messaging disconnected.
Poor scalability
Scaling requires proportional hiring and long ramps.
Slow resolution
Manual routing, delayed escalations, knowledge gaps.
Limited insights
Weak conversation intelligence and QA sampling only.
One agentic layer. Every channel your customer chooses.
InfoX unifies voice, chat, WhatsApp, email and SMS behind a single intelligence layer — so context, history and intent follow the customer everywhere.
Voice
Natural, real-time voice AI
Web Chat
Embedded conversational agents
Business messaging at scale
Autonomous inbox resolution
SMS
Two-way SMS engagement
Omnichannel
One context across every channel
Build. Learn. Engage. Integrate. Govern.
Six pillars that make InfoX enterprise-ready from day one.
Build
Agent builder, prompts, personality & handoff rules.
Learn
Enterprise knowledge ingestion & context-aware responses.
Engage
Omnichannel voice, chat, WhatsApp, email & SMS.
Integrate
APIs, MCP and enterprise workflow integrations.
Govern
Conversation intelligence, RBAC and multi-tenancy.
Monitor
Analytics, quality monitoring and outcome tracking.
From scripted IVR to autonomous agentic AI.
Contact centers are moving beyond menus and rule-based bots. InfoX is built for the agentic era.
For a 500-agent contact center.
Trusted by enterprise customer operations teams.
How teams are transforming CX with an agentic AI workforce.
"InfoX collapsed our voice, WhatsApp and email support into one autonomous stack. Cost to serve dropped 45% in the first quarter."
"The agentic layer resolves policy and claims queries without a human in the loop — and escalates with full context when it should."
"CSAT jumped 18 points once InfoX went live on WhatsApp. Customers stopped waiting on hold."
"Governance is why we picked InfoX. Every conversation is monitored, auditable and policy-adherent by default."
"We deployed six AI agents across BFSI workflows in eight weeks. Escalations to human agents fell 60%."
"The human handoff is what sold the board. Agents pick up mid-conversation with full history and intent."
"One platform, one context, every channel. That was the pitch — and InfoX actually delivers it."